As we all know with the advancement of technology, competition have increased a lot. And now there are lots of companies that are competing with each other to get a competitive edge.

With the advancement of technology, there are so many companies you are looking for ways to offload their daily work responsibilities and make the work management much easier.

Over the last few years the need for good customer service has grown, where dissatisfied customers can leave negative feedback for the world to see. Not only can more people see the feedback but it is now posted almost instantly with the company having very little, or no time, to try and rectify the situation.